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Frequently asked questions regarding TruWood shipments

Where is my order?

You can always check your order’s status in the link provided in your order confirmation email. We typically fulfill all orders within 0-2 business days, depending on our volume of orders during weekday business hours (EST). Any orders placed after F

How much do you charge for shipping?

We're happy to let you know that we offer FREE shipping on all orders to the USA & Canada as well as the rest of the world for all orders over $75 USD, with the exception of a few countries below. USA & Canada: FREE shippingInternational: FREE shippi

Will I receive shipping notifications?

Once your order has shipped, you will receive a shipping confirmation email with your tracking information. Once your order has been delivered, you will also receive a delivery confirmation email. You can sign up for SMS updates at checkout. Note: Th

Why is my package stopped in an export facility?

International packages typically go from our facility in Florida, USA to an export facility before being forwarded to the end destination country. Export facilities are the transfer location which means the next stop will be to your country. Still ca

Do you ship internationally?

We ship to almost everywhere in the world. Shipping costs and availability for your country are calculated at checkout. When a package is shipped internationally, it may be subject to import taxes and/or customs duties by the destination country. The

I was charged additional fees upon delivery of my order. I would like to get reimbursed.

We all hate paying taxes, we totally get it. Unfortunately, your country’s local customs department may require a duty tax, customs fee or an import fees. Any applicable local taxes and fees are the responsibility of the customer and are not eligible

How long does it take for shipments to arrive?

Domestic US Shipping:Standard: USPS* First Class 3-7 business days**Express: UPS Priority Expedited 2-5 business days**. International Shipping:Standard: DHL eCommerce 7-15 business days**Express: DHL Express 2-7 business days**. UAE International:Ex

How quick will my order ship?

We typically fulfill all orders within 0-2 business days, depending on volume from our warehouse during weekday business hours (EST). Any orders placed after Friday business hours, during the weekend or national US holidays will ship out the followin

Where's my order, what's taking so long?

We understand you're super excited to receive your products and finally be apart of our TruTribe, we are too. Unfortunately, the teleportation machine we've been working on is still in production and so we have to use standard shipping carriers which

My package arrived damaged, what do I do?

While we use extra packing material in all our boxes to make sure everything arrives in one piece, there are those rare occurrences when it seems like the post office decided to go bowling with the package. If there are any problems, shoot us an emai