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TruWood Help Center

<span style="font-size: 14px; font-family: Arial; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255); font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Domestic US Shipping:<span style="font-size: 14px; font-family: Arial; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> Standard: USPS* First Class 3-7 business days** Express: UPS Priority Expedited 2-5 business days**<span style="font-size: 14px; font-family: Arial; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255); font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">International Shipping:<span style="font-size: 14px; font-family: Arial; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> Standard: DHL eCommerce 7-15 business days** Express: DHL Express 2-7 business days**<span style="font-size: 14px; font-family: Arial; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255); font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">UAE International:<span style="font-size: 14px; font-family: Arial; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> Express ONLY: DHL Express 5-10 business days**<span style="font-size: 14px; font-family: Arial; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255); font-weight: 400; font-style: italic; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">*USPS shipments are often first processed through DHL before being transferred to the local post. <span style="font-size: 14px; font-family: Arial; color: rgb(51, 51, 51); background-color: transparent; font-weight: 400; font-style: italic; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">**Shipping times are subject to delays as experienced by our carriers.<span style="font-size: 14px; font-family: Arial; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255); font-weight: 400; font-style: italic; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Note: Shipping times are estimated based on previous shipping data and subject to change.<a href="https://www.mytruwood.com/pages/contact-us" style="text-decoration:none;"><span style="font-size: 14px; font-family: Arial; color: rgb(17, 85, 204); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">Still can&apos;t find what you&apos;re looking for? Contact us </a>

Domestic US Shipping:Standard: USPS* First Class 3-7 business days**Express: UPS Priority Expedited 2-5 business days**. International Shipping:Standard: DHL eCommerce 7-15 business days**Express: DHL Express 2-7 business days**. UAE International:Ex

How long does it take for shipments to arrive?

Shipping

I placed an order by accident and I need to make a change or cancel it.

When will I be charged for my order?

How soon will my order ship?

Can I use multiple discount codes?

Why am I unable to apply a discount code/limited time offer to my order?

What payment methods can I use?

What currency are your prices in?

Can I make instalment payments or pay on delivery?

Do I have to pay customs fees or duty when I receive my package?

How do I add engraving to my watch?

Can I purchase a warranty?

Placing an Order

Where is my order?

How much do you charge for shipping?

Will I receive shipping notifications?

Why is my package stopped in an export facility?

Do you ship internationally?

I was charged additional fees upon delivery of my order. I would like to get reimbursed.

How quick will my order ship?

Where's my order, what's taking so long?

My package arrived damaged, what do I do?

I bought a watch but the band is too large. How do I adjust it to fit my wrist?

Are your products waterproof?

Can I customize my watch?

How do I change the battery on my watch?

Do you offer prescription lenses?

What type of lenses do you use in your sunglasses?

How do I set the time on my watch?

How do I change the date and time on my chronograph watch?

How do I start my automatic watch?

What type of wood do you use?

How do I know my ring size?

Do you have vegan options?

Which Apple Watch strap size do I select?

My Apple Watch band arrived without an Apple Watch and I feel ripped off!

What are the diameters of your watch cases?

What movement powers these beautiful timepieces?

Product Specs

Where were the trees planted?

How do I check my give card balance?

Do you offer gift cards?

Where is TruWood based?

Do you have a physical store location?

Where are your products made?

General

What warranty do my TruWood products come with?

How do I access my Extend warranty?

There is an issue with my product

I accidentally dropped my product and it cracked. Is this covered?

I tried to adjust the watch band myself and accidentally cracked it. Can you help?

How long does it take for shipments to arrive?Updated 2 years ago