When placing an order during one of our limited promo's* (i.e. "Buy 1 Get 1 Free", "Get Sunglasses 50% Off", etc.), this limited promo* is automatically applied to your cart and takes priority over any other discount/gift card codes. That's because i

<span style="font-size: 14px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">When placing an order during one of our&#xA0;<span style="font-size: 14px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: italic; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">limited promo&apos;s*<span style="font-size: 14px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;(i.e. &quot;Buy 1 Get 1 Free&quot;, &quot;Get Sunglasses 50% Off&quot;, etc.), this&#xA0;<span style="font-size: 14px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: italic; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">limited promo*<span style="font-size: 14px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;is automatically applied to your cart and takes priority over any other discount/gift card codes. That&apos;s because it usually already has the highest possible savings for you and we don&apos;t want you missing out on it.&#xA0;<span style="font-size: 14px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you decide to apply a different discount/gift card code, the limited<span style="font-size: 14px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: italic; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;promo*<span style="font-size: 14px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;will not be applied to your order.<span style="font-size: 14px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">*Limited edition products (i.e. the Founder&apos;s collection watches) are excluded from limited promo&apos;s like&#xA0;<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Buy 1 Get 1 Free.<a href="https://www.mytruwood.com/pages/contact-us" style="text-decoration:none;"><span style="font-size: 14px; font-family: Arial; color: rgb(17, 85, 204); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">Still can&apos;t find what you&apos;re looking for? Contact us&#xA0;</a>

Why am I unable to apply a discount code/limited time offer to my order?

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TruWood Help Center

Frequently asked questions when placing an order on TruWood.com

Placing an Order

How much do you charge for shipping?

Do you ship internationally?

Shipping

I bought a watch but the band is too large. How do I adjust it to fit my wrist?

How do I change the battery on my watch?

Product Specs

Where were the trees planted?

How do I check my give card balance?

General

Warranty

Extended Holiday Return & Exchange Period

What is your Return & Exchange policy?

Are there any exclusions to your Return & Exchange policy?

Returns & Exchanges