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Placing an Order

11 articles

Frequently asked questions when placing an order on TruWood.com

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I placed an order by accident and I need to make a change or cancel it.

Accidentally ordered the wrong item or had last minute second thoughts? We get it, things change. To change or cancel your order, please find your order confirmation email that was sent to you. Reply to that email with the subject line "Order [insert

When will I be charged for my order?

Orders are charged to your selected payment method instantly at the time of purchase to secure your items and ensure a smoother experience for you. Pre-Ordered items are also charged at the same time you place your order to reserve your Pre-Order in

How soon will my order ship?

We typically fulfill all orders within 0-2 business days, depending on our volume of orders during weekday business hours (EST). Any orders placed after Friday business hours, during the weekend or national US holidays will ship out the following bus

Can I use multiple discount codes?

Wouldn't that be great? Unfortunately we'd probably be out of business within a week 😭. We do not allow stacking of discount codes so we always recommend choosing the best available discount offer you have! You can always save any other discount cod

Why am I unable to apply a discount code/limited time offer to my order?

When placing an order during one of our limited promo's* (i.e. "Buy 1 Get 1 Free", "Get Sunglasses 50% Off", etc.), this limited promo* is automatically applied to your cart and takes priority over any other discount/gift card codes. That's because i

What payment methods can I use?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal, Apple Pay and Google Pay. Cryptocurrency: we have recently welcomed the future of finance and are now accepting crypto payments at checkout through Bit

What currency are your prices in?

All prices on our website are automatically converted to your country’s main currency, if it's a currency we support. If your country's currency is not supported, it will show up on our website as US Dollar by default. If your country's currency is s

Can I make instalment payments or pay on delivery?

Why pay for everything upfront when you can pay is smaller spread out instalments with no interest charges? We are proud to offer 0% interest instalment payments through Afterpay and Sezzle for orders within the United States and Canada. They both of

Do I have to pay customs fees or duty when I receive my package?

We all hate paying taxes, we totally get it. Unfortunately, your country’s local customs department may require a duty tax, customs fee or an import fees. Any applicable local taxes and fees are the responsibility of the customer and are not eligible

How do I add engraving to my watch?

Looking to make your watch a little extra special? You can add a custom message engraved to the back of select watches. You can view the collection of engravable watches here. Additional engraving fees apply. Note: At this time, we are only able to e

Can I purchase a warranty?

Every item comes with our standard one-year warranty for any manufacturer defects. US customers can also purchase extended warranty options for accidental damage up to 5 years with our Extend coverage available on every product page so you don't have