Frequently asked questions when placing an order on TruWood.com
Accidentally ordered the wrong item or had last minute second thoughts? We get it, things change. To change or cancel your order, please find your order confirmation email that was sent to you. Reply to that email with the subject line "Order [insert
Orders are charged to your selected payment method instantly at the time of purchase to secure your items and ensure a smoother experience for you. Pre-Ordered items are also charged at the same time you place your order to reserve your Pre-Order in
We typically fulfill all orders within 0-2 business days, depending on our volume of orders during weekday business hours (EST). Any orders placed after Friday business hours, during the weekend or national US holidays will ship out the following bus
Wouldn't that be great? Unfortunately we'd probably be out of business within a week 😭. We do not allow stacking of discount codes so we always recommend choosing the best available discount offer you have! You can always save any other discount cod
When placing an order during one of our limited promo's* (i.e. "Buy 1 Get 1 Free", "Get Sunglasses 50% Off", etc.), this limited promo* is automatically applied to your cart and takes priority over any other discount/gift card codes. That's because i
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal, Apple Pay and Google Pay. Cryptocurrency: we have recently welcomed the future of finance and are now accepting crypto payments at checkout through Bit
All prices on our website are automatically converted to your country’s main currency, if it's a currency we support. If your country's currency is not supported, it will show up on our website as US Dollar by default. If your country's currency is s
Why pay for everything upfront when you can pay is smaller spread out instalments with no interest charges? We are proud to offer 0% interest instalment payments through Afterpay and Sezzle for orders within the United States and Canada. They both of
We all hate paying taxes, we totally get it. Unfortunately, your country’s local customs department may require a duty tax, customs fee or an import fees. Any applicable local taxes and fees are the responsibility of the customer and are not eligible
Looking to make your watch a little extra special? You can add a custom message engraved to the back of select watches. You can view the collection of engravable watches here. Additional engraving fees apply. Note: At this time, we are only able to e
Every item comes with our standard one-year warranty for any manufacturer defects. US customers can also purchase extended warranty options for accidental damage up to 5 years with our Extend coverage available on every product page so you don't have