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TruTribe Help Center logo

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Why am I unable to apply a discount code/limited time offer to my order?

When placing an order during one of our limited promo's* (i.e. "Buy 1 Get 1 Free", "Get Sunglasses 50% Off", etc.), this limited promo* is automatically applied to your cart and takes priority over any other discount/gift card codes. That's because it usually already has the highest possible savings for you and we don't want you missing out on it. 

If you decide to apply a different discount/gift card code, the limited promo* will not be applied to your order.

*Limited edition products (i.e. the Founder's collection watches) are excluded from limited promo's like Buy 1 Get 1 Free.

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