Warranty

Frequently asked questions regarding TruWood's warranty

How do I access my warranty?

Please follow the instructions below based on the specific coverage associated with your order. 1. Standard Manufacturer Warranty. Coverage: 12 Months (Included with all orders). To file a claim, please complete the warranty form here, or email us at

What warranty do my TruWood products come with?

We offer our standard 12-month manufacturer warranty which covers all internal defects for a whole year after receiving your product. This includes having the watch stop ticking or on any internal components that malfunction. We now offer the option

There is an issue with my product

We're sorry to hear your TruWood experience didn’t live up to your expectations. We’ll be happy to help you with any issues you may have experienced with your TruWood products. Please fill out our warranty form here and you'll hear from us soon!. Sti

I accidentally dropped my product and it cracked. Is this covered?

We use a sapphire coated mineral glass on most of our watches which has proven time and time again to be very durable! All of our other products are rigorously tested with durability in mind. Unfortunately, we don't offer accidental damage warranty c

I tried to adjust the watch band myself and accidentally cracked it. Can you help?

If you're a DIY type of person and ran into problems, don't worry. We're human too so fill out the warranty form here and we'll see what we can do for you!. Note: broken links are not covered by warranty but we'll try to help as best as we can!. Stil