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TruTribe Help Center logo

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I accidentally dropped my product and it cracked. Is this covered?

We use a sapphire coated mineral glass on most of our watches which has proven time and time again to be very durable! All of our other products are rigorously tested with durability in mind.

Unfortunately, we don't offer accidental damage warranty coverage - we wanted to make our products as affordable as possible and so we didn't build any accidental damage replacement costs into the price of our collections.

We're human too so if there are any issues, shoot us an email along with photos and your order number and we'll see what we can do for you! Including pictures of your pets definitely go a long way 😉

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