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TruWood Help Center

<div data-block="true" data-editor="bmaeu" data-offset-key="5remb-0-0"><div data-offset-key="5remb-0-0">We suggest making adjustments with our <a href="https://www.mytruwood.com/products/watch-link-removal-tool?_pos=1&amp;_psq=watch+link&amp;_ss=e&amp;_v=1.0" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;">watch link removal tool</a>. This tool was designed specifically for resizing TruWood&apos;s delicate hand-made watches.&#xA0;You can watch step by step on how to adjust watch links <a href="https://vimeo.com/797809788" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;">here</a>.</div></div><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you&apos;re a DIY type of person and ran into problems, don&apos;t worry. We&apos;re human too so fill out the warranty form&#xA0;<span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(65, 168, 95); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://www.mytruwood.com/pages/warranty">here</a><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;and we&apos;ll see what we can do for you!&#xA0;Note: broken links are not covered by warranty but we&apos;ll try to help as best as we can! <a href="https://www.mytruwood.com/pages/contact-us" style="text-decoration:none;"><span style="font-size: 14px; font-family: Arial; color: rgb(17, 85, 204); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">Still can&apos;t find what you&apos;re looking for? Contact us&#xA0;</a>

If you're a DIY type of person and ran into problems, don't worry. We're human too so fill out the warranty form here and we'll see what we can do for you!. Note: broken links are not covered by warranty but we'll try to help as best as we can!. Stil

I tried to adjust the watch band myself and accidentally cracked it. Can you help?

Warranty

I placed an order by accident and I need to make a change or cancel it.

When will I be charged for my order?

How soon will my order ship?

Can I use multiple discount codes?

Why am I unable to apply a discount code/limited time offer to my order?

What payment methods can I use?

What currency are your prices in?

Can I make instalment payments or pay on delivery?

Do I have to pay customs fees or duty when I receive my package?

How do I add engraving to my watch?

Can I purchase a warranty?

Placing an Order

Where is my order?

How much do you charge for shipping?

Will I receive shipping notifications?

Why is my package stopped in an export facility?

Do you ship internationally?

I was charged additional fees upon delivery of my order. I would like to get reimbursed.

How long does it take for shipments to arrive?

How quick will my order ship?

Where's my order, what's taking so long?

My package arrived damaged, what do I do?

Shipping

I bought a watch but the band is too large. How do I adjust it to fit my wrist?

Are your products waterproof?

Can I customize my watch?

How do I change the battery on my watch?

Do you offer prescription lenses?

What type of lenses do you use in your sunglasses?

How do I set the time on my watch?

How do I change the date and time on my chronograph watch?

How do I start my automatic watch?

What type of wood do you use?

Which Apple Watch strap size do I select?

My Apple Watch band arrived without an Apple Watch and I feel ripped off!

What are the diameters of your watch cases?

What movement powers these beautiful timepieces?

Product Specs

Where were the trees planted?

How do I check my give card balance?

Do you offer gift cards?

Where is TruWood based?

Do you have a physical store location?

Where are your products made?

General

How do I access my warranty?

What warranty do my TruWood products come with?

There is an issue with my product

I accidentally dropped my product and it cracked. Is this covered?

Extended Holiday Return & Exchange Period

What is your Return & Exchange policy?

Are there any exclusions to your Return & Exchange policy?

How do I exchange an item for another?

How do I return an item?

Returns & Exchanges

I tried to adjust the watch band myself and accidentally cracked it. Can you help?Updated 3 months ago