Returns & Exchanges
Frequently asked questions regarding returns and exchanges with TruWood
Extended Holiday Return & Exchange Period
Purchases made on or after November 1st, 2025 qualify for our extended return/exchange policy. The deadline to request a Return Merchandise Authorization (RMA) is extended until January 5th, 2026 or our regular 30 day return policy here - whichever i
What is your Return & Exchange policy?
We want you to fall in love with your purchase and we strive to deliver the best quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for a refund or exchange it for store credit within
Are there any exclusions to your Return & Exchange policy?
We cannot offer a refund on any items that are replacements or warranty claims. We do not accept returns for refund if the item broken has been damaged due to a drop, fall, etc. We can only offer a replacement or store credit in those cases. We do no