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Returns & Exchanges

Frequently asked questions regarding returns and exchanges with TruWood

Extended Holiday Return & Exchange Period

Purchases made on or after November 1st, 2023 qualify for our extended return/exchange policy. The deadline to request a Return Merchandise Authorization (RMA) is extended until January 7th, 2024 or our regular 30 day return policy here - whichever i

What is your Return & Exchange policy?

We want you to fall in love with your purchase and we strive to deliver the best quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for a refund or exchange it for store credit within

Are there any exclusions to your Return & Exchange policy?

We cannot offer a refund on any items that are replacements or warranty claims. We do not accept returns for refund if the item broken has been damaged due to a drop, fall, etc. We can only offer a replacement or store credit in those cases. We do no

How do I exchange an item for another?

Not happy with your colour choice? Select the wrong size? We’d be happy to exchange this for you! You are welcome to make an exchange within 30 days of purchase. We can do a direct exchange for you or issue store credit in the amount of your order. T

How do I return an item?

While we're sad to see you leave our TruTribe, we want you to be happy. If you are not completely excited about your purchase when you open the box, we would be happy to help process a return within 30 days of purchase. First, contact us to receive a