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General questions about TruWood


Where are the trees planted?

Once you place an order, we plant 10 trees in your name! The trees are primarily planted all over Africa which also provides a meaningful income to farmers, food for their families, and gives these communities a better chance to succeed!. You can lea

How do I check my mystery gift card?

Your purchase may have arrived with a mystery gift card! You can check your gift card balance here. Note: Mystery gift cards can only be applied to an existing customer’s second order and are available on Watches and Apple Watch band purchases only.

Do you offer gift cards?

Yes, you can purchase an e-gift card here. Still can't find what you're looking for? Contact us

Where is TruWood based?

We originally started and are currently headquartered in Toronto, Canada. We are a fully distributed team, embracing the benefits that a remote environment and so we have team members and partners all over the world. Our main shipping warehouse is lo

Do you have a physical store location?

At this time, TruWood products are only available online directly through Still can't find what you're looking for? Contact us

Where are your products made?

All of our products are designed by our dedicated team in Canada, manufactured by our close partners overseas in Asia and finally stored and shipped to you by our fulfillment warehouse in Florida. We source parts from all around the world. Still can'