# tigfit-bands

> Public Help Center articles for tigfit-bands.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [I placed an order by accident and I need to make a change or cancel it.](https://help.mytruwood.com/en-US/i-placed-an-order-by-accident-and-i-need-to-make-a-change-or-cancel-it-36523.md): Accidentally ordered the wrong item or had last minute second thoughts? We get it, things change. To change or cancel your order, please find your order confirmation email that was sent to you. Reply to that email with the subject line "Order [insert
- [When will I be charged for my order?](https://help.mytruwood.com/en-US/when-will-i-be-charged-for-my-order-36524.md): Orders are charged to your selected payment method instantly at the time of purchase to secure your items and ensure a smoother experience for you. Pre-Ordered items are also charged at the same time you place your order to reserve your Pre-Order in
- [How soon will my order ship?](https://help.mytruwood.com/en-US/how-soon-will-my-order-ship-36525.md): We typically fulfill all orders within 0-2 business days, depending on our volume of orders during weekday business hours (EST). Any orders placed after Friday business hours, during the weekend or national US holidays will ship out the following bus
- [Can I use multiple discount codes?](https://help.mytruwood.com/en-US/can-i-use-multiple-discount-codes-36526.md): Wouldn't that be great? Unfortunately we'd probably be out of business within a week 😭. We do not allow stacking of discount codes so we always recommend choosing the best available discount offer you have! You can always save any other discount cod
- [Why am I unable to apply a discount code/limited time offer to my order?](https://help.mytruwood.com/en-US/why-am-i-unable-to-apply-a-discount-codelimited-time-offer-to-my-order-36527.md): When placing an order during one of our limited promo's* (i.e. "Buy 1 Get 1 Free", "Get Sunglasses 50% Off", etc.), this limited promo* is automatically applied to your cart and takes priority over any other discount/gift card codes. That's because i
- [What payment methods can I use?](https://help.mytruwood.com/en-US/what-payment-methods-can-i-use-36528.md): We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal, Apple Pay and Google Pay. For orders within the US and Canada, we offer payment in 4 instalments with 0% interest through Afterpay and Sezzle. Still ca
- [What currency are your prices in?](https://help.mytruwood.com/en-US/what-currency-are-your-prices-in-36529.md): All prices on our website are automatically converted to your country’s main currency, if it's a currency we support. If your country's currency is not supported, it will show up on our website as US Dollar by default. If your country's currency is s
- [Can I make instalment payments or pay on delivery?](https://help.mytruwood.com/en-US/can-i-make-instalment-payments-or-pay-on-delivery-36530.md): Why pay for everything upfront when you can pay is smaller spread out instalments with no interest charges? We are proud to offer 0% interest instalment payments through Afterpay and Sezzle for orders within the United States and Canada. They both of
- [Do I have to pay customs fees or duty when I receive my package?](https://help.mytruwood.com/en-US/do-i-have-to-pay-customs-fees-or-duty-when-i-receive-my-package-36531.md): We all hate paying taxes, we totally get it. Unfortunately, your country’s local customs department may require a duty tax, customs fee or an import fees. Any applicable local taxes and fees are the responsibility of the customer and are not eligible
- [How do I add engraving to my watch?](https://help.mytruwood.com/en-US/how-do-i-add-engraving-to-my-watch-36532.md): Looking to make your watch a little extra special? You can add a custom message engraved to the back of select watches. You can view the collection of engravable watches here. Additional engraving fees apply. Note: At this time, we are only able to e
- [Can I purchase a warranty?](https://help.mytruwood.com/en-US/can-i-purchase-a-warranty-36533.md): Every item comes with our standard one-year warranty for any manufacturer defects. US customers can also purchase extended warranty options for accidental damage up to 5 years with our Extend coverage available on every product page so you don't have
- [Where is my order?](https://help.mytruwood.com/en-US/where-is-my-order-36534.md): You can always check your order’s status in the link provided in your order confirmation email. We typically fulfill all orders within 0-2 business days, depending on our volume of orders during weekday business hours (EST). Any orders placed after F
- [How much do you charge for shipping?](https://help.mytruwood.com/en-US/how-much-do-you-charge-for-shipping-36535.md): We're happy to let you know that we offer FREE shipping on qualifying orders and flexible paid shipping options for orders that don't meet the free shipping minimum. Shipping rates and available delivery options are calculated at checkout based on yo
- [Will I receive shipping notifications?](https://help.mytruwood.com/en-US/will-i-receive-shipping-notifications-36536.md): Once your order has shipped, you will receive a shipping confirmation email with your tracking information. Once your order has been delivered, you will also receive a delivery confirmation email. You can sign up for SMS updates at checkout. Note: Th
- [Why is my package stopped in an export facility?](https://help.mytruwood.com/en-US/why-is-my-package-stopped-in-an-export-facility-36537.md): International packages typically go from our facility in Pennsylvania, USA to an export facility before being forwarded to the end destination country. Export facilities are the transfer location which means the next stop will be to your country. Sti
- [Do you ship internationally?](https://help.mytruwood.com/en-US/do-you-ship-internationally-36538.md): We ship to almost everywhere in the world. Shipping costs and availability for your country are calculated at checkout. When a package is shipped internationally, it may be subject to import taxes and/or customs duties by the destination country. The
- [I was charged additional fees upon delivery of my order. I would like to get reimbursed.](https://help.mytruwood.com/en-US/i-was-charged-additional-fees-upon-delivery-of-my-order-i-would-like-to-get-reimbursed-36539.md): We all hate paying taxes, we totally get it. Unfortunately, your country’s local customs department may require a duty tax, customs fee or an import fees. Any applicable local taxes and fees are the responsibility of the customer and are not eligible
- [How long does it take for shipments to arrive?](https://help.mytruwood.com/en-US/how-long-does-it-take-for-shipments-to-arrive-36540.md): Domestic US Shipping:Standard: USPS* First Class 3-7 business days**Express: UPS Priority Expedited 2-5 business days**. International Shipping:Standard: DHL eCommerce 7-15 business days**Express: DHL Express 2-7 business days**. UAE International:Ex
- [How quick will my order ship?](https://help.mytruwood.com/en-US/how-quick-will-my-order-ship-36541.md): We typically fulfill all orders within 0-2 business days, depending on volume from our warehouse during weekday business hours (EST). Any orders placed after Friday business hours, during the weekend or national US holidays will ship out the followin
- [Where's my order, what's taking so long?](https://help.mytruwood.com/en-US/wheres-my-order-whats-taking-so-long-36542.md): We understand you're super excited to receive your products and finally be apart of our TruTribe, we are too. Unfortunately, the teleportation machine we've been working on is still in production and so we have to use standard shipping carriers which
- [My package arrived damaged, what do I do?](https://help.mytruwood.com/en-US/my-package-arrived-damaged-what-do-i-do-36543.md): While we use extra packing material in all our boxes to make sure everything arrives in one piece, there are those rare occurrences when it seems like the post office decided to go bowling with the package. If there are any problems, shoot us an emai
- [I bought a watch but the band is too large. How do I adjust it to fit my wrist?](https://help.mytruwood.com/en-US/i-bought-a-watch-but-the-band-is-too-large-how-do-i-adjust-it-to-fit-my-wrist-36544.md): All our wooden/metal strap watches and straps come with removable links making them fully adjustable to fit all wrist sizes. We highly recommend using our watch link removal tool or taking the watch to a local jewelry/watch store. It's fairly cheap a
- [Are your products waterproof?](https://help.mytruwood.com/en-US/are-your-products-waterproof-36545.md): Our watches are splashproof, but not completely waterproof. Feel free to wash your hands or come in contact with small amounts of water. Swimming in general or submerging the watch underwater is not recommended. Our full bamboo sunglasses will float
- [Can I customize my watch?](https://help.mytruwood.com/en-US/can-i-customize-my-watch-36546.md): Looking to make your watch a little extra special? You can add a custom message engraved to the back of select watches. You can view the collection of engravable watches here. Additional engraving fees apply. We are unable to offer additional customi
- [How do I change the battery on my watch?](https://help.mytruwood.com/en-US/how-do-i-change-the-battery-on-my-watch-36547.md): We always recommend having the battery changed by a professional to protect the integrity of the wood crafted watch. We use the following batteries in our battery-operated watches. The battery can be replaced by removing the 4 screws on the watch cas
- [Do you offer prescription lenses?](https://help.mytruwood.com/en-US/do-you-offer-prescription-lenses-36548.md): Unfortunately, our sunglasses and blue light blocking glasses are not prescription compatible. Still can't find what you're looking for? Contact us
- [What type of lenses do you use in your sunglasses?](https://help.mytruwood.com/en-US/what-type-of-lenses-do-you-use-in-your-sunglasses-36549.md): Our sunglasses are TAC Polarized lenses that are scratch resistant and also anti reflective!. Still can't find what you're looking for? Contact us
- [How do I set the time on my watch?](https://help.mytruwood.com/en-US/how-do-i-set-the-time-on-my-watch-36550.md): To set the time on your watch, pull the crown out away from the watch. In the out position, turn the crown until the correct time is showing. Once the time is set, push the dial in towards the watch!. For information on how to set the time on your ch
- [How do I change the date and time on my chronograph watch?](https://help.mytruwood.com/en-US/how-do-i-change-the-date-and-time-on-my-chronograph-watch-36551.md): The sub-dials on our chronograph watches measure from left to right: minutes, seconds, and hours!. In order to adjust the time on the watch, the crown must be pulled out to the second position. When you pull the crown, it'll click once for the first
- [How do I start my automatic watch?](https://help.mytruwood.com/en-US/how-do-i-start-my-automatic-watch-36552.md): The watch must be winded to get it going. There’s no battery, it’s fully powered by your daily motion!. Our automatic watches are powered by an Automatic movement which means they do not have a battery. The watches are powered through a rotor which c
- [What type of wood do you use?](https://help.mytruwood.com/en-US/what-type-of-wood-do-you-use-36553.md): In order to reduce our ecological footprint, we source our wood from all over the world. The main types of wood we use are:. Black Sandalwood. Maple Wood. Red Sandalwood. Olive Wood. Zebra Wood. Ebony Wood. Kosso WoodOak WoodBamboo. To learn more abo
- [Which Apple Watch strap size do I select?](https://help.mytruwood.com/en-US/which-apple-watch-strap-size-do-i-select-36556.md): To select the correct size, check to see what case size your Apple Watch is. The size of your Apple Watch should be indicated on the back side of the watch’s touchscreen dial. Select the same size on our website as your case size. For example, if you
- [My Apple Watch band arrived without an Apple Watch and I feel ripped off!](https://help.mytruwood.com/en-US/my-apple-watch-band-arrived-without-an-apple-watch-and-i-feel-ripped-off-36557.md): We try our best to make everything super transparent on our site but we get it, sometimes we miss things when we're excited about a new purchase. All of our Apple Watch band product pages state that the actual Apple Watch is not included with our ban
- [What are the diameters of your watch cases?](https://help.mytruwood.com/en-US/what-are-the-diameters-of-your-watch-cases-36558.md): The cases of our watches vary from 35mm to 45mm in diameter. All sizing details are listed on the product page under "Specs". Still can't find what you're looking for? Contact us
- [What movement powers these beautiful timepieces?](https://help.mytruwood.com/en-US/what-movement-powers-these-beautiful-timepieces-36559.md): For most of our watches, we use a high quality, high precision, Japanese Miyota Quartz Movement. Our automatic watch collection features a Japanese Automatic Movement and so it doesn't have a battery - it's powered through your everyday motions! It c
- [Where were the trees planted?](https://help.mytruwood.com/en-US/where-were-the-trees-planted-36560.md): During our trees program, we planted 10 trees for every order placed on our site. The trees are primarily planted all over Africa which also provides a meaningful income to farmers, food for their families, and gives these communities a better chance
- [How do I check my give card balance?](https://help.mytruwood.com/en-US/how-do-i-check-my-give-card-balance-36561.md): Your last purchase with TruWood may have came with a give card meant to be given away! You can tell them they can check their give card balance here. Note: Give cards are meant to be given away so that you can invite your family or friends to #JoinTh
- [Do you offer gift cards?](https://help.mytruwood.com/en-US/do-you-offer-gift-cards-36562.md): Yes, you can purchase an e-gift card here. Still can't find what you're looking for? Contact us
- [Where is TruWood based?](https://help.mytruwood.com/en-US/where-is-truwood-based-36563.md): We originally started in Toronto, Canada. We are a fully distributed team, embracing the benefits that a remote environment and so we have team members and partners all over the world. Our main shipping warehouse is located in Pennsylvania, USA which
- [Do you have a physical store location?](https://help.mytruwood.com/en-US/do-you-have-a-physical-store-location-36564.md): At this time, TruWood products are only available online directly through www.mytruwood.com. Still can't find what you're looking for? Contact us
- [Where are your products made?](https://help.mytruwood.com/en-US/where-are-your-products-made-36565.md): All of our products are designed by our dedicated team in Canada, manufactured by our close partners overseas in Asia and finally stored and shipped to you by our fulfillment warehouse in Pennsylvania. We source parts from all around the world. Still
- [How do I access my warranty?](https://help.mytruwood.com/en-US/how-do-i-access-my-warranty-6004876.md): Please follow the instructions below based on the specific coverage associated with your order. 1. Standard Manufacturer Warranty. Coverage: 12 Months (Included with all orders). To file a claim, please email info@mytruwood.com with:. 2. TruWood Prot
- [What warranty do my TruWood products come with?](https://help.mytruwood.com/en-US/what-warranty-do-my-truwood-products-come-with-36566.md): We offer our standard 12-month manufacturer warranty which covers all internal defects for a whole year after receiving your product. This includes having the watch stop ticking or on any internal components that malfunction. Still can't find what yo
- [There is an issue with my product](https://help.mytruwood.com/en-US/there-is-an-issue-with-my-product-36568.md): We're sorry to hear your TruWood experience didn’t live up to your expectations. We’ll be happy to help you with any issues you may have experienced with your TruWood products. Please send us an email including a photo/video of the issue and your ori
- [I accidentally dropped my product and it cracked. Is this covered?](https://help.mytruwood.com/en-US/i-accidentally-dropped-my-product-and-it-cracked-is-this-covered-36569.md): We use a sapphire coated mineral glass on most of our watches which has proven time and time again to be very durable! All of our other products are rigorously tested with durability in mind. Unfortunately, we don't offer accidental damage warranty c
- [I tried to adjust the watch band myself and accidentally cracked it. Can you help?](https://help.mytruwood.com/en-US/i-tried-to-adjust-the-watch-band-myself-and-accidentally-cracked-it-can-you-help-36570.md): We recommend getting the band adjusted by a watch or jewelry shop if needed, just because of the nature of wooden products being more fragile than typical metal straps, and we wouldn't want you to damage the watch! It's fairly cheap and sometimes the
- [Extended Holiday Return & Exchange Period](https://help.mytruwood.com/en-US/extended-holiday-return-&-exchange-period-145378.md): Purchases made on or after November 1st, 2025 qualify for our extended return/exchange policy. The deadline to request a Return Merchandise Authorization (RMA) is extended until January 5th, 2026 or our regular 30 day return policy here - whichever i
- [What is your Return & Exchange policy?](https://help.mytruwood.com/en-US/what-is-your-return-&-exchange-policy-36571.md): We want you to fall in love with your purchase and we strive to deliver the best quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for a refund or exchange it for store credit within
- [Are there any exclusions to your Return & Exchange policy?](https://help.mytruwood.com/en-US/are-there-any-exclusions-to-your-return-&-exchange-policy-36572.md): We cannot offer a refund on any items that are replacements or warranty claims. We do not accept returns for refund if the item broken has been damaged due to a drop, fall, etc. We can only offer a replacement or store credit in those cases. We do no
- [How do I exchange an item for another?](https://help.mytruwood.com/en-US/how-do-i-exchange-an-item-for-another-36573.md): Not happy with your colour choice? Select the wrong size? We’d be happy to exchange this for you! You are welcome to make an exchange within 30 days of purchase. We can do a direct exchange for you or issue store credit in the amount of your order. T
- [How do I return an item?](https://help.mytruwood.com/en-US/how-do-i-return-an-item-36574.md): While we're sad to see you leave our TruTribe, we want you to be happy. If you are not completely excited about your purchase when you open the box, we would be happy to help process a return within 30 days of purchase. First, contact us to receive a