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TruWood Help Center

<span style="font-size: 14px; font-family: Arial; color: rgb(64, 64, 64); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We cannot offer a refund on any items that are replacements or warranty claims.<span style="font-size: 14px; font-family: Arial; color: rgb(64, 64, 64); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We do not accept returns for refund if the item broken has been damaged due to a drop, fall, etc. We can only offer a replacement or store credit in those cases.<span style="font-size: 14px; font-family: Arial; color: rgb(64, 64, 64); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We do not accept returns/refunds on custom engraved orders or final sale items. Warranty is still valid for any non-accidental, manufacturer defects or items damaged on arrival.<span style="font-size: 14px; font-family: Arial; color: rgb(64, 64, 64); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Items purchased during &quot;BUY 1 GET 1 FREE&quot; are final sales.<span style="font-size: 14px; font-family: Arial; color: rgb(64, 64, 64); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Discounts (i.e. coupon codes, gift cards, etc.) cannot be applied on orders with &quot;BUY 1 GET 1 FREE&quot; applied.<a href="https://www.mytruwood.com/pages/contact-us" style="text-decoration:none;"><span style="font-size: 14px; font-family: Arial; color: rgb(17, 85, 204); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">Still can&apos;t find what you&apos;re looking for? Contact us&#xA0;</a>

We cannot offer a refund on any items that are replacements or warranty claims. We do not accept returns for refund if the item broken has been damaged due to a drop, fall, etc. We can only offer a replacement or store credit in those cases. We do no

Are there any exclusions to your Return & Exchange policy?

Returns & Exchanges

I placed an order by accident and I need to make a change or cancel it.

When will I be charged for my order?

How soon will my order ship?

Can I use multiple discount codes?

Why am I unable to apply a discount code/limited time offer to my order?

What payment methods can I use?

What currency are your prices in?

Can I make instalment payments or pay on delivery?

Do I have to pay customs fees or duty when I receive my package?

How do I add engraving to my watch?

Can I purchase a warranty?

Placing an Order

Where is my order?

How much do you charge for shipping?

Will I receive shipping notifications?

Why is my package stopped in an export facility?

Do you ship internationally?

I was charged additional fees upon delivery of my order. I would like to get reimbursed.

How long does it take for shipments to arrive?

How quick will my order ship?

Where's my order, what's taking so long?

My package arrived damaged, what do I do?

Shipping

I bought a watch but the band is too large. How do I adjust it to fit my wrist?

Are your products waterproof?

Can I customize my watch?

How do I change the battery on my watch?

Do you offer prescription lenses?

What type of lenses do you use in your sunglasses?

How do I set the time on my watch?

How do I change the date and time on my chronograph watch?

How do I start my automatic watch?

What type of wood do you use?

How do I know my ring size?

Do you have vegan options?

Which Apple Watch strap size do I select?

My Apple Watch band arrived without an Apple Watch and I feel ripped off!

What are the diameters of your watch cases?

What movement powers these beautiful timepieces?

Product Specs

Where were the trees planted?

How do I check my give card balance?

Do you offer gift cards?

Where is TruWood based?

Do you have a physical store location?

Where are your products made?

General

What warranty do my TruWood products come with?

How do I access my Extend warranty?

There is an issue with my product

I accidentally dropped my product and it cracked. Is this covered?

I tried to adjust the watch band myself and accidentally cracked it. Can you help?

Are there any exclusions to your Return & Exchange policy?Updated 2 years ago