TruTribe Help Center logo
TruTribe Help Center logo

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Are there any exclusions to your Return & Exchange policy?

We cannot offer a refund on any items that are replacements or warranty claims.

We do not accept returns for refund if the item broken has been damaged due to a drop, fall, etc. We can only offer a replacement or store credit in those cases.

We do not accept returns/refunds on custom engraved orders or final sale items. Warranty is still valid for any non-accidental, manufacturer defects or items damaged on arrival.

Items purchased during "BUY 1 GET 1 FREE" are final sales.

Discounts (i.e. coupon codes, gift cards, etc.) cannot be applied on orders with "BUY 1 GET 1 FREE" applied.

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